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Refund Policy

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Refund Policy

Please review our Refund Policy prior to applying for your Australian Visa:

  • As soon as payment is received, the Client is deemed to have engaged the Services of our site. Our Service is our professional expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilise it.
  • You will be not entitled to a full refund if your travel authorization is refused by Department of Immigration and Border Protection (DIBP).
  • Australia Visa Malaysia

    are not part of any government. We are a private company and we do not have the authority to grant you a visa of any kind. We can only assist you to get

    ETA to Australia

    . Please note that the final decision on all visa applications rests with the Department of Immigration and Border Protection (DIBP).
If you have any questions about this Refund Policy please contact customer care by email at